Contact

Contact Us

We'd love to hear from you. Whether you have a question about your order, need styling advice, or simply want to say hello — our team is here to help.

Roselyn Atelier Managed by Usubov LLC

Warehouse & Fulfilment Address: P01, Old Power Station 121 Mortlake High Street London SW14 8SN United Kingdom

Email: info@roselynatelier.co.uk

Phone: +44 01386 579107

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) Saturday & Sunday: Closed

We aim to respond to all enquiries within 24 hours.

Frequently Asked Questions

How long does delivery take? Standard delivery within the United Kingdom takes 5–10 working days (Monday–Friday). Express delivery is available at checkout for 2–4 working days.

Can I return my order? Yes. You have 30 days from the date of delivery to return any unworn items with original tags attached. Please visit our Return Policy page for full details.

What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, Shop Pay, and Klarna. All prices include VAT — the price you see is the final price.

How can I track my order? Visit our Track Your Order page and enter your order number and email address to view real-time tracking updates.

What if my item arrives damaged or incorrect? Please contact us within 48 hours of delivery at info@roselynatelier.co.uk with photos of the issue. We will arrange a free replacement or full refund.