FAQs

Orders are processed within 1–2 business days, and delivery takes 4–7 working days from dispatch — so 5–9 working days in total. You'll receive a tracking email as soon as your order ships.

UK delivery is free on every order, with no minimum spend. The price you see at checkout is exactly what you pay.

We currently deliver to addresses within the United Kingdom only.

Once your order is dispatched, you'll receive an email with a tracking number. You can also track it any time via our Track Your Order page, or contact our team and we'll check it for you.

No. The price shown at checkout is the total you pay. Delivery is included and nothing further is collected on delivery.

If your order hasn't arrived within the estimated window, email us at hello@roselynatelier.co.uk and we'll investigate right away. If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund at no cost to you.

We offer a straightforward 30-day return policy from the date of delivery. Items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.

Returns are received at our UK returns address: P01, Old Power Station, 121 Mortlake High Street, London, SW14 8SN, United Kingdom. Please contact us before sending anything back so we can issue a return authorisation.

Email hello@roselynatelier.co.uk with your order number and reason for return. We'll reply within 24 hours with return instructions, a return authorisation and the return address.

For defective, damaged, or incorrect items, we cover the cost — contact us within 48 hours of delivery with photographs and we'll arrange the return or reimburse your postage. For change-of-mind returns, you're responsible for return postage; returns are sent within the UK, so a standard tracked service is inexpensive, and we recommend using a tracked service. In some cases we can refund you without requiring a return, so please contact us before sending anything back.

Once we receive and inspect your return, refunds are issued within 10 days of us receiving the item, to your original payment method. Depending on your bank, it may take additional time to appear in your account.

Yes — just email us at hello@roselynatelier.co.uk and we'll do our best to accommodate your request, subject to availability.

We're sorry to hear that. Please contact us within 48 hours of delivery with your order number, a description of the issue, and photographs. We'll arrange a free replacement or full refund as quickly as possible. This doesn't affect your statutory rights.

We accept Visa, Mastercard, Diners Club and Discover, plus Shop Pay, Apple Pay and Google Pay. All payments are encrypted and processed securely.

Yes. All transactions are encrypted via SSL and handled by trusted payment providers. We never store your full card details on our servers.

All prices are shown in British Pounds (GBP).

No — you can check out as a guest. Creating an account simply makes it easier to track orders and check out faster next time.

Each product page includes a size guide. If you're between sizes or unsure, email us at hello@roselynatelier.co.uk and we'll happily advise.

Care instructions are listed on each product page. Following them helps your pieces last and stay looking their best.

Some pieces are restocked and others are limited. Contact our team about a specific item and we'll let you know if it's returning.